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Boa tarde. Aqui é o Mirante Aurora. Quem fala é a Mariana. Como posso ajudar?

Olá, você fala inglês?

Yeah, I can speak English! Uh, how can I help?

Hi, Mariana. Sorry, I'm a little frazzled. I've been trying to book my best friend's bachelorette party, and this is the fifth hotel that I've called today.

I'm so sorry! Uh, hopefully I can help. How many rooms do you need?

We need seven, and, like, no one's had room for all of us.

Ok, and, uh, which nights?

So, Thursday, December tenth to Sunday the thirteenth, and we're all flying in from the States.

We can do that, I have room for all seven, oh, and with seven rooms, uh, you'd get our group rate, so that's fifteen percent off.

Okay, uh, that's the first yes I've had all day.

Oh, great! I'm, I'm glad we could help. Let's get them booked. Can I take your name, and the bride's?

Yes, so, my name is Sofia Carvalho. C A R V A L H O. I'm the maid of honor and the bride is Emma Carter.

Thank you, Sofia. Is this, uh, everyone's first time in Rio?

So, not for me. Uh, I was born here, but Emma's never been to Brazil, so, you know, I wanted to show her my city.

So what have you planned so far?

So, so far, we have a welcome party on Friday. For around twenty people, with my cousins from Rio. And then, a dinner in Santa Teresa on Saturday, which I've booked. And, uh, that's as far as I've been able to get.

That's a good start. Let's do the rooms first, and then, um, I can help you with the rest. Who's coming?

So, it would be for eleven of us. Uh, Emma and her sister. Four bridesmaids, four friends from college, and then me. And, Emma's fiancé also has a surprise plan.

Let's go through them one group at a time, and I'll hold rooms as we go. Before we start, um, what's the best email and number for you, so I can send you confirmations?

Oh, yes. Uh, you can email me at sofia dot carvalho at gmail dot com. And my cell is plus one six four six five five five zero one nine two. And I'll text you everyone else's emails as well.

So that's sofia.carvalho@gmail.com, and (646) 555-0192. Thanks. Who should we start with?

Perfect. Um, so Emma's sister would be first. It's Kate Ellis E L L I S. Uh, she also uses a wheelchair, so she'll need a room with no steps from Thursday to Sunday. Uh, like, the last place we stayed had a step at every single door.

Oh, don't worry. We have one Accessible Junior Suite, with a roll-in shower and grab rails, and the whole route is step-free, from the garden entrance to the room.

Sorry, when you say step-free, do you mean from the street or, like, from the lobby when someone's helped her up from the front steps?

From the street. The garden entrance is, uh, level with the sidewalk, and it's flat all the way to the lift.

And the room itself?

It's one floor up, by the lift. The doorways are ninety centimeters wide, the shower has, um, a fold-down seat, and the sink is lowered. It's three thousand nine hundred reais a night, before the group rate, and I can have a shower chair put in for her.

Okay, great. Uh, let's do that.

Do you know when she lands on Thursday? I'd like someone to meet her at the entrance.

Uh, hang on. Let me find it. Um... She comes at one forty? And she's on Emma's flight, so they've booked a car, and they'll be with you around three.

So, the suite's held for Kate Ellis, Thursday the tenth to Sunday the thirteenth. Your hold code is MA-9514.

M A nine five one four. Got it. And when they get here?

Helena, our front office manager, will meet them at the garden entrance around three and take them up by the lift. The shower chair will be in the room before Kate arrives, and the whole front desk will know what she needs.

Awesome. Uh, is there a deposit required?

No. The hold lasts fourteen days, and nothing's charged unless you confirm. If anyone drops out before then, we just release the room. And the car Emma booked from the airport: does it have a ramp for Kate?

Um... Honestly, I don't actually know. Uh, because Emma booked it.

I'd rather not leave that to chance. Jorge has a van with a ramp, and he can meet them in arrivals. Do you have their flight?

Uh, yes. So their flight is United UA eight six one from Houston. I'll tell Emma to cancel hers. She'll be relieved, honestly.

UA 861 lands at 1:40, so you'll be waiting in arrivals at 2:20 with the van and a Mirante Aurora sign: CAR-9240, and then straight to the garden entrance. Who's next?

Perfect. Thank you. Um, okay, so next would be the bridesmaids, and they need two twin rooms from Thursday to Sunday.

Can I take their names?

Yes, so the first would be Priya Shah, and then Megan O'Neill, that's O apostrophe N E I L L. Nina Russo, and Hannah Brooks. I'm also flying down with them.

So that's Priya Shah, Megan O'Neill, O-apostrophe-N-E-I-L-L, Nina Russo, and Hannah Brooks, in two Deluxe Twins, Thursday to Sunday. Any allergies or special requests for them?

Oh, yes. Um, Priya has a severe nut allergy, like peanuts included, and she carries an EpiPen.

I'll make sure the kitchen knows, and anywhere else we book for her.

Thank you. Um, and also, Hannah, she can't eat shellfish, like, not even a little bit. So if you could please also let the kitchen know.

Okay, no shellfish for Hannah.

Um, and Megan's a light sleeper, so somewhere quiet, if possible.

I'd put them on the garden side, away from the street. It's much quieter back there. Would you like the two rooms, um, next to each other?

And what time do you all land on Thursday?

So, Thursday, we land at eight in the morning, and we've already got a car. Um, and then we're having dinner with Emma that night. So, can we come back to that?

Sure. The two Deluxe Twins are held next to each other on the garden side, Thursday to Sunday: MA-1822. We'll come back to your Thursday once the rooms are done.

One eight two two. Got it. Uh, honestly, I'm gonna lose track of these numbers.

Oh, you don't need to keep them. I'll email you every code at the end. So, who's next?

Okay, uh, Emma's friends from college. Can you put them under Lauren Hale? So, two rooms. Friday to Sunday for Lauren, Jess Okafor, that's O K A F O R. Sarah Quinn and Ava Walsh.

Two more Deluxe Twins, Friday the eleventh to Sunday, for Lauren Hale, Jess Okafor, O-K-A-F-O-R, Sarah Quinn, and Ava Walsh: MA-4048. Who's sharing with whom?

Yes, so Lauren is sharing with Jess, and Sarah with Ava. You know, they've, like, roomed together since college.

Okay. And when do they get in?

Uh, Thursday at seven in the morning? No, sorry, uh, Friday.

And Thursday is the bridesmaids.

No problem. Friday the eleventh, at seven. Do you have the flight number? I can track it and send a driver.

Uh, it's in an email from Lauren. Hang on.

Oh, uh, American? A A?

nine seven three, into Galeão.

Lauren's cell is plus one nine one seven five five five zero one four eight.

AA 973, landing Friday at 7:05 at Galeão, Terminal 2. And Lauren's cell is (917) 555-0148. Shall I send a driver?

Yes, please. I know they'll be exhausted. Uh, you know, Lauren, she like never sleeps on planes, and she'll have three other people to wrangle.

Okay. Bags usually come out by about 7:45 at that terminal, so I've booked Jorge, uh, one of our drivers, to meet them in arrivals at 7:50, with a Mirante Aurora sign.

Okay, what if they're late?

He tracks the flight, and he'll wait up to an hour at no charge. And he's bringing a van, so there's room for all four and their bags.

Their rooms wouldn't normally be ready that early, so I've guaranteed them from nine, and they can have breakfast in the garden while they wait. I've just texted you all of it.

Will you all want dresses steamed for Saturday night? Housekeeping can do them that morning.

Oh, yes, please. Uh, all of us. By two PM? Because we're getting ready at three.

Two it is. Marta, our head of housekeeping, will have them back in your rooms by then. And that just leaves Emma, and you.

Right. Emma. Okay, Thursday to Sunday.

I want her in your best room and something with a view, if possible.

That's the Suite Aurora, on the top floor. It has a balcony over the ocean and a soaking tub for two, and it comes with champagne on ice. It's nine thousand five hundred reais a night.

Yes, that's the one. If you could hold it for her, please?

It's held. You mentioned her fiancé has a surprise planned?

Oh, yes. So, Jack wants the suite full of white peonies when she arrives, uh, with his handwritten note on the pillow, and she cannot find out.

Inês, our florist, will fill the suite with white peonies before she arrives on Thursday. And if Jack sends his note to the concierge desk, it'll be on the pillow when she walks in.

And no one lets it slip to Emma, right?

No. Only the concierge team and housekeeping know, and nobody will mention it to her. The hold code is MA-8501.

Okay, good. Um, and I, I need a room as close to her as you can for the same nights as well.

The closest are, um, our Junior Suites, on the fourth floor. They have a sitting area looking out at Dois Irmãos, and they're three thousand nine hundred reais a night.

Okay, that works. I feel like it's, you know, close enough to knock on her door in the morning.

It's held: MA-4566. And you said you're getting ready at three on Saturday. Where will that be?

That would be in Emma's suite.

Oh, would you like something sent up while you get ready? And if you have hair and makeup booked, I'll have the front desk send the artists straight up.

Yes, that would be great if you could send it to both. Um, there's three artists coming at three, and eleven of us total.

Helena and her team will send the artists up when they arrive, and Chef Bruno has champagne and snacks for eleven at three. I've asked the kitchen to keep it nut-free, since Priya will be there.

Oh, good. Uh, thank you.

So that's seven rooms, all at the group rate. And how would you, um, like them billed?

Uh, so everyone pays their own, and then the ten of us are going to split Emma's suite. So she's not paying for anything.

Easy. The front desk will split Emma's suite ten ways at check-in. Are you sending anything ahead, like welcome bags? We can put them in the rooms before people arrive.

Yes, we're actually having eleven bags, and they should get to you the week before.

Send them to the concierge desk under Carter, and we'll put each one in the right room before check-in. If there's any food in them, I'd make Priya's nut-free.

Yeah, good point. Uh, I'll mark hers so that no one mixes them up.

Good thinking. The concierge team will be ready for them. Now, your Thursday. You land at eight, and, um, we're full on Wednesday night, so your rooms won't be ready until three.

Right. Uh, and it'll be hot on the tenth. You know, I wouldn't want, like, anyone wiped out before dinner.

So here's what I'd do. Thursday's looking sunny in the morning, but the forecast has an eighty percent chance of showers from about two. So the beach in the morning, while it's dry. It's three minutes from here, and I'll keep your bags at the front desk.

Then at four, once the rain comes in, a brigadeiro and caipirinha workshop at Ateliê Cacau, seven minutes' walk away. Emma will love it: you make your own brigadeiros, with a caipirinha while you work.

So Emma and Kate can come too, after they've checked in. It's ninety minutes, so you're back in time to change for dinner, and it's two hundred and twenty reais each.

Oh, okay, that's perfect. Um, if you could book all seven of us, and I will tell the girls.

That's seven of you, Thursday at four at Ateliê Cacau. The confirmation is EXP-7112. Some of their recipes use nuts, so I've told them about Priya. Oh, and would you like lunch near here before that, around noon?

Yes, noon. Um, somewhere close, preferably. I know no one's gonna want to go that far after the flight.

There's Café Pitanga, um, three minutes from here. It's a little corner café, known for its pão de queijo, and they have a table at noon for the five of you.

Awesome. Uh, if you could book it under Carvalho, please? They'll be starving by then.

Café Pitanga, Thursday at noon, five people under Carvalho, and they know about Priya: RT-6729. Do you want me to email everyone the plan for Thursday, and copy you?

Please, uh, half of them ever even read the group chat.

It's on its way. And you mentioned a dinner with Emma on Thursday. Where were you thinking?

So I was thinking Tia Rosa in Gávea, so it would be seven of us, around eight thirty. You know, my grandfather, he used to take me there every Christmas.

Ah, Tia Rosa doesn't have 8:30, I'm afraid. Only 7:45 or 9:30. Would either of those work?

Mm... Uh, I... seven forty-five is too early, and I feel like nine thirty is also a bit too late.

Okay, there are, um, two others I'd recommend nearby. Casa Ondina, nine minutes away in Leblon, does a Brazilian tasting menu, and they have 8:30 exactly.

Botequim Sabiá, four minutes from here. It's a lively boteco, mostly petiscos for sharing.

Honestly, I really wanted Tia Rosa, though.

I know. But before anyone decides, there's Priya. With an allergy that severe, I wouldn't book anywhere without asking the kitchen first.

Oh, God, Priya. You're right.

I'll have the team call all three: about the allergy, and whether Tia Rosa can squeeze you in at 8:30. We can keep going while they do.

Yes, please. I'd never forgive myself if something happened to her.

They're on it. In the meantime— so, what are you all doing on Friday night, after the welcome party?

So, Friday night, we're gonna go out around ten thirty. So, all eleven of us, somewhere in Vila Isabel. My grandmother lives there.

I'd go with Bar Bem-te-vi, in Vila Isabel. It's a small boteco with a marble counter, uh, cold beer, and more than a hundred cachaças, and they have 10:30.

Is there room for all of us, though?

It's mostly standing room, with one big table for eight, and it's about thirty minutes from here by car.

My Ava's going to love that we're going there. Can we do this bit in Portuguese? Vila Isabel just sounds wrong in English.

Claro. Então a mesa grande fica com vocês, e o resto no balcão. Pode ser?

Oi, só que a Kate usa a-uh, how do you say-wheelchair?

Ah, cadeira de rodas. Eu peço pra deixarem espaço pra ela na mesa grande. Bem-te-vi, sexta-feira, às dez e meia da noite, para onze pessoas. Em que nome?

Pronto: sexta, dia onze, às dez e meia da noite, onze pessoas no nome de Carvalho. A confirmação é erre-tê, três-seis-cinco-sete. E uma dica: deixem o dono escolher a cachaça, e peçam um bolinho de bacalhau pra mesa.

Ah, legal, a Emma nunca provou cachaça.

Então ela vai começar bem. E se quiserem continuar depois, o Luar da Lapa fica a uns vinte minutos de lá, com roda de samba ao vivo às sextas.

Perfeito, obrigada, viu? Okay, uh, back to English. Any news from the restaurant?

Yes, we've heard from all three. Tia Rosa first, and, um, it isn't good news.

No, what did they say?

A lot of their Bahian dishes use cashews and peanuts, and it's all one small kitchen, so they can't promise a meal without traces. They'd rather Priya ate somewhere safer.

Mm, dang, that was my grandfather's favorite.

I'm sorry. That's a hard one to give up. The good news is that Casa Ondina said yes!

The chef will make the whole table's tasting menu free of nuts and peanuts, with a separate prep area and fresh oil. And they're holding a table for seven at 8:30 under Mirante Aurora.

Oh my God, that's amazing. And what about Sabiá?

They could only do a set menu, two hundred and ninety reais a head, because their petiscos share a fryer. So I'd go with Casa Ondina. Want me to confirm it?

Yes, please. Um, under Carter. It's Emma's night, after all.

You're all set at Casa Ondina: Thursday at 8:30, seven people under Carter, and the kitchen's expecting Priya. RT-3593. I'd let Priya know we called ahead, so she doesn't have to bring it up at the table.

Okay, I'll tell her.

And would you like a car there? It's only nine minutes, but it may still be raining then. I could have one at the garden entrance at 8:15.

Oh, yes. Good idea. I feel like no one's going to want to arrive soaked.

Jorge will be at the garden entrance at 8:15, with a van that has a ramp for Kate. And you could, um, still take Emma to Tia Rosa another day, for lunch. Just the two of you.

Oh, she'd like that. Can you email her the Casa Ondina booking? Just that one, though, so she has something to look forward to, you know?

Of course. It's on its way, and you're copied. Is there anything else to book for the group? A farewell brunch, maybe, before everyone flies home?

Oh, yes. Um, on Sunday for eleven of us at eleven thirty. Somewhere, like, you know, walkable.

For eleven, and walkable, um, I'd do Varanda Ipê, five minutes from here.

It's a brunch place with a garden terrace and a private salon, and they have 11:30. It's two hundred and fifty reais a head.

Okay, if you could book it under Carter and Emma can play host.

That's Sunday at 11:30, eleven people, under Carter: RT-2743. I've passed Priya's allergy and Hannah's shellfish on to their kitchen.

Perfect. Uh, that's Sunday morning done.

Nearly. I'll also have our concierge team check that the whole route is step-free for Kate, from the street to her seat. I'd rather not guess.

Thank you. And can they also ask about mimosas? Emma has one like every Sunday. It's, like, basically a tradition.

You'll have both answers by Wednesday the ninth.

Okay, great. So, okay, the other big thing is the welcome party. Friday night for about twenty of us at seven on your rooftop terrace.

It's a great spot for it. At seven, you'd get the last of the light over Dois Irmãos. But I should, um, tell you now: the early forecast for Friday is dry until about six, and then thunderstorms are likely through the evening.

About seventy percent.

Oh, no. Uh, the terrace is, like, the one thing that I really wanted for her.

I know. Let's set it up so it works either way. Would you like our indoor salon held as a backup, at no extra charge?

Oh, yes. But anything but a rained-out terrace. I've been planning this party for a month.

Okay, so I've held the Terraço Aurora for 7:00, and the Salão Atlântico as the backup.

The salon's indoors, right?

Yes, with floor-to-ceiling windows over the ocean. We'll decide together at two on Friday, when the forecast is clearer.

And if the storm comes?

Then everyone's inside with the same view. If it doesn't, Emma gets her terrace.

Okay, I can live with that. Um, but please tell me, is Saturday better? We have a photographer at Arpoador at sunset.

Saturday's looking sunny all day, with a sea breeze! Only a five percent chance of rain, so you should get a clear sunset at Arpoador.

Oh, is the photographer with you on Friday too? If we get the terrace, the light's very good up there at 6:30, before the guests arrive.

She is. Uh, Emma and the girls at six thirty then, and I'll tell her to come early.

I've blocked the terrace for them from 6:30, or the salon if it's raining. Now, the canapés. There are four things Priya or Hannah can't have, so we'll swap them.

The tuna tartare comes with toasted cashews, so for Priya, that becomes a heart of palm and tomato crostini. And Hannah can't have the shrimp pastéis, so those become cheese pastéis.

The cajuzinhos are made with cashews and peanuts, so they become passion fruit mousse cups. And the brigadeiros can have traces of nuts, so we'll use nut-free ones from our pastry kitchen.

Uh, the servers will know as well?

Chef Bruno will brief every one of them. Is there anyone else with an allergy or a diet I should know about?

Oh, um, Nina's vegetarian. I always forget that one.

She'll be fine. After the changes, everything's vegetarian except the salt cod fritters. And I'll let the restaurants know about her too.

Okay, great. And what does it all come to?

Four hundred and eighty reais a guest, with canapés, champagne, wine, and soft drinks for two hours. And with your cousins there, um, I'd pour Brazilian wines, with a sparkling from the Serra Gaúcha alongside the champagne.

Yes, my cousins would notice. They take their wine very seriously.

Emma might also like a signature cocktail. I'd suggest a passion fruit caipirinha, called the Emma, with an alcohol-free version for anyone who isn't drinking.

She'll love that. She'll definitely want a photo with the first one.

Chef Bruno has both. Will there be toasts? I'll set up a wireless microphone either way.

Yes, so I'm giving one, and my cousin Bia wants to say something in Portuguese. Like half the room won't understand it anyway.

Maybe you could translate as she goes?

That's a good idea. Uh, and Emma wants to say thank you in Portuguese, but she doesn't speak a word.

Hmm. Something like this: Obrigada por me receberem como se eu fosse da família.

She'll never manage that.

She'll get there. It means "Thank you for welcoming me like family." I'll email it to you, spelled the way it sounds, so she can practice.

Please do. Yeah, she can practice it on the plane.

It's in your inbox. And for music, would Emma like something live? A bossa nova trio works well up there, and it's soft enough to talk over.

Yeah, I feel like that's exactly what she'd want, honestly. She plays bossa nova every Sunday morning.

I'll have the team book one, from seven to nine, wherever we end up.

Oh, sorry. One second.

No problem. After the party, you're all heading to Vila Isabel. Shall I have a minibus take you at ten? It's about thirty minutes.